How do I cancel my utility service if I am moving out of my residence?
Call the Utility Billing department at 952-227-1144 or email utilitybilling@ci.chanhassen.mn.us the changes to. Please have the following information available to ensure the account is updated correctly:
-The address or account number of the property
-The date the change of possession is taking place
-The name of the new owners, if available
-Your forwarding address for a final bill to be mailed

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1. How does a new resident sign up for utility billing?
2. How often do I receive a utility bill?
3. How can I pay my utility bill?
4. What services am I being billed for?
5. I own an empty piece of land, why do I still receive a bill?
6. Why am I getting charged for a storm water management fee if I'm not connected to water?
7. How can I check that my bill is accurate?
8. It's the first bill of the year, why did my sewer charge go up?
9. How is my consumption listed on the bill?
10. I haven't used any water, how come I'm still getting a bill?
11. How do I cancel my utility service if I am moving out of my residence?
12. Why is my bill higher than usual?
13. How is my water and sewer rate calculated?